Frequently Asked Questions

Online.ee has now launched a new version. Here are some important highlights:

• New owner: Online.ee is now owned by the Norwegian company Inbox.com.
• Subscription needed: Online.ee is switching to a subscription-based business model. This allows us to operate a more stable, modern, and better email service.
• Modernized webmail: The new webmail is available for desktop and mobile devices
• Ad-free websites: No ads on the website and webmail
• 15 GB storage: No more worrying about your mailbox filling up!
• Private account: We do not use data from your messages for advertising purposes
• IMAP/SMTP: Sync your emails across your computer, phone, and tablet using third-party apps
• Quick and professional customer support: All the help you need in Estonian and Russian
• Spam filter and virus protection: Our advanced systems minimize unwanted emails

This happens because your browser “remembered” your password. You will need to re-enter your password to log in.

If you have forgotten your password, use one of these instructions (depending on your browser):

• Chrome (Google)
• Microsoft Edge
• Firefox
• Safari / Mac

If the above information doesn’t help, you can click on “I forgot my password” when logging in.

To reset your password, click on “I forgot my password” on the webmail login page.

If that doesn’t work, contact Support.

After exploring some alternative options for Online.ee, Telia has agreed with the Norwegian company Inbox.com to transfer the ownership of the Online.ee email service.

Inbox.com is a private company that specializes in operating premium email services. The Online.ee email service is now an ad-free service with many noticeable improvements.

We are dependent on revenue from our customers to keep offering the service. A subscription-based model will give us a sustainable source of income, so we can keep investing and upgrading the email service in the future.

While many of our users welcome the new and upgraded email service, we understand that many users will see the introduction of a subscription as an unwanted change. There are alternative email services where you can sign up for a free email account. For example, Google and Microsoft have significant market power with billions of email addresses. This gives them an extreme financial scale and the ability to make money with other services and ads.

As a customer of Online.ee, you participate in driving the Internet's diversity. Our promise to our customers is that we will never sell information about you or your emails to third parties.

Please send us concrete examples if you are missing emails, so we can investigate further.

The import of some contacts failed. We will fix this, but unfortunately it can take a couple of days.

If you are unable to pay with credit or debit card please check if you have allowed internet purchases with your card and/or contact your bank for more information.

This happens because your browser “remembered” your password. You will need to re-enter your password to log in.

If you have forgotten your password, use one of these instructions (depending on your browser):

• Chrome (Google)
• Microsoft Edge
• Firefox
• Safari / Mac

If the above information doesn’t help, you can click on “I forgot my password” when logging in.

To reset your password, click on “I forgot my password” on the webmail login page.

If that doesn’t work, contact Support.

From online.ee on PC/MAC:

• To delete a message, you should open it and click on the trash can icon on the menu above the message.
• To delete one or multiple messages without opening them, hold down the Ctrl key and select the emails you want to delete. Then press the trash can icon or the Del key on your keyboard
• You can also select multiple emails in a row by holding down the Shift key

From online.ee on mobile phone/tablet:

• You can save emails by swiping (i.e., swiping the messages) to the right of the inbox.
• Another option is to change the messages to delete when you swap to the right. To do this, click on the three dots on the top right and then select “Swipe Settings”.
• Otherwise, you’ll need to open the message before deleting it by clicking the Trash icon

If you have decided to close your account, you need to take a few crucial steps.

Firstly, we recommend you send a new email address to all your contacts, so they know how to reach you in the future.

Secondly, you should make sure that you update your email address on all public/private registers and websites (e.g., your online banking, social media, etc.), as you will no longer have access to emails sent to your old online.ee address.

After the 8 August 2023, it is impossible to transfer your old emails to the new service.

If you have any questions about this, please contact us – we will be happy to help!

Your email account has been closed if you did not have an active subscription on the 8th of August, 2023. After 90 days, all the contents of your inbox will be permanently deleted.

It is not free of charge to run the online.ee email service, including the cost of hosting, technical support, customer support, and other costs of running a company.

online.ee used to be financed by advertisements. As income from ads has declined and also has an outlook to keep declining, we have chosen to switch the business model to a subscription model where all users pay a monthly amount for the service.

With a subscription model in place, we will have a more stable income to pay for technical resources, hosting, customer support, and other expenses. We believe this is a more viable business model for the future, allowing us to make the necessary investments to keep up with the required functionality, customer experience, and IT security.

This also means that online.ee is here to stay and not at risk of being closed down (like many other email services have been in recent years).

We understand that everyone will not be favorable to this change, and we apologize for any inconvenience this may cause. Still, to offer a high-quality service for the future, we depend on having a financially sustainable business model.

You can use the following settings to send and receive messages using your email client/app:

Incoming messages (IMAP):

• Hostname: mail.online.ee
• Username: Your full email address
• Password: The same as before. The one you use to log in to the webmail
• Security: Port 993 with SSL/TLS (or port 143 with STARTTLS)

Outgoing messages:

• Hostname: smtp.online.ee
• Username: Your full email address
• Password: The same as before. The one you use to log in to the webmail.
• Security: Port 465 with SSL/TLS (or port 587 with STARTTLS)

Extra:

• Note for iPhone users: remember to update your password in the IMAP- and SMTP-settings.
• Server requires authentication with username and password: Yes

We require password to meet certain requirements to be considered as strong enough. These are:

• A minimum of 10 characters;
• A minimum of 1 lowercase alpha character;
• A minimum of 1 uppercase alpha character;
• A minimum of 1 numeric character;
• The password must not be commonly known.

You might have seen a warning in the webmail regarding weak passwords. This warning shows up when your password does not meet the requirements described above. If so, please change your password.

The warning message can't be disabled.

What is the difference between IMAP and POP3?

IMAP stores emails on the server, allowing access from multiple devices and syncing changes across them. POP3 downloads emails to one device and removes them from the server, with no syncing.

Why is IMAP better than POP3?

IMAP keeps emails safe on the server and accessible from any device. POP3 risks losing emails permanently if they’re deleted or the device is damaged.

Can deleted emails be recovered with POP3?

No, once an email is deleted using POP3, it’s gone permanently. Customer service cannot restore it.

Who should use IMAP?

Anyone who uses multiple devices to access email or wants a safer, more reliable setup.

Why should I avoid POP3?

POP3 doesn’t sync emails and makes it harder to access emails on different devices. There’s also a higher risk of losing important messages.

What’s the best choice for most users?

IMAP is the best choice for its safety, synchronization, and multi-device convenience.

Yes.

If you or your household has three or more email accounts, we offer a discount program.

If you have three or four email accounts, you only need to pay for two accounts. You only need to pay for three accounts if you have five or six email accounts.

To use this discount option, please contact our Support team.

You are free to cancel your subscription at any time.

When you cancel your subscription, you will keep your email account throughout the pre-paid period, after which your email account will be closed.

To cancel or change your subscription, sign in to your webmail and click “My account.”

Unfortunately, our current system only offers payment by card, so you must register a debit or credit card (Visa or Mastercard) to activate your subscription.

To make changes to your account or subscription, log in to your account and click “My Account“.

We have a payment solution from Stripe, one of the world’s largest payment method providers.

Your payment card details are only stored on their servers using a secure connection.

As with all online and physical payments you make, you should decide whether to trust the seller to whom you provide the card details; it’s always a good idea to be critical.

Here are some excellent precautions:

• Use a credit card instead of a debit card
• Keep in mind that the card issuer is responsible for fraud or misuse of your card
• Consider using one card for online payments and another for daily purchases. That way, you can still go to the grocery store if you’ve been exposed to misuse of your “online card”

Please contact us if you have more questions about payment and security.

Yes.

As of August 2023, you will be able to change the payment frequency of your subscription.

We offer 1 or 12 months subscription, you can choose it in "My account --Subscription".

To change your subscription, sign in to your webmail and click on “My account”.

October 3rd we are disabling the email accounts that do not have an active subscription. This means that it will not be possible to sign in to the email account, and no emails can be sent or received on the email addresses connected to it. Those who tries sending an email to a closed account will get an error message in return.

During the next three months, the email account can be re-activated by providing a password and starting a subscription.

After 3 months, the accounts will be permanently deleted. After this, there is a 9-month long quarantine period before an email account with such address can be opened again.

We will send multiple reminders via email before the account gets closed.

If you have any questions about this, please contact our support team.

Please refer to our Terms of Service for additional information.

Fjordmail Technologies AS has now changed the company name to Inbox.com AS. At the time of transfer, the company name was still Fjordmail Technologies, but this has now changed. This name change does not impact our customers or the Online.ee email service in any way.

Online.ee is owned by a Norwegian company that owns and operates email services in several countries:

Inbox.com AS
Business ID (Norway): 920 243 347 Oslo, Norway